At FOIEGRASGOURMET, we are committed to providing high-quality French foie gras and duck liver products. This policy explains your rights and our procedures regarding returns and refunds.
1. Eligibility for Returns
- Products can be returned within 30 days of delivery if they are:
- Damaged during shipping
- Defective
- Incorrectly shipped or do not match your order
- Important: All returned foie gras must be stored under proper temperature conditions (refrigerated or frozen) to maintain safety and quality. Improper storage may void eligibility for a refund.
2. How to Initiate a Return
- Contact our customer support at contact@foiegrasgourmet.us or +1 (208) 816-7570.
- Provide your order number, a description of the issue, and photos if applicable.
- Our team will provide instructions on how to safely return the product.
- Use proper packaging to avoid damage during transit.
3. Refund Process
- Once the returned product is received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds will be issued to the original payment method within 5–7 business days.
- If the product was damaged, defective, or incorrectly shipped, FOIEGRASGOURMET covers the return shipping costs.
4. No-Questions-Asked Refunds
- If you experience delivery issues or are unable to receive your foie gras due to shipping problems, we offer a no-questions-asked refund.
- This ensures that customers are not financially disadvantaged due to circumstances beyond their control.
5. Non-Returnable or Excluded Items
- Products that have been improperly stored or opened and not handled according to guidelines are not eligible for return.
- Any product consumed, altered, or spoiled due to improper storage cannot be refunded.
6. Shipping and Handling of Returns
- Always return foie gras in proper cold chain conditions (refrigerated or frozen).
- Use the original packaging if possible, and ensure the product is secure to prevent damage during transit.
- For questions about packaging or return shipping, contact customer support before sending the product.
7. Customer Support
For assistance with returns or refunds, contact us:
- Email: contact@foiegrasgourmet.us
- Phone: +1 (208) 816-7570
Our team will guide you through the process to ensure a smooth experience.
8. Commitment to Quality and Compliance
FOIEGRASGOURMET follows transparent, accurate, and lawful practices in all transactions. This policy ensures that customers are fully informed of their rights regarding returns and refunds, aligns with Google Merchant Center requirements, and prioritizes both customer satisfaction and food safety.